Refund Policy

Your satisfaction is our top priority. Since our products are delicate dinnerware, we have a specific policy to ensure returns are handled smoothly.

30-Day Return Window
You have [30 days] from the date of delivery to request a return or exchange .

Conditions for Returns
To be eligible for a return, items must be:

• In the same condition that you received them.

• Unused, unwashed, and free of scratches or marks.

• In the original packaging (if possible) to prevent damage during transit .

Non-Returnable Items
Please note that we cannot accept returns for:

• Items returned after the 30-day window.

• Items that have been used or show signs of wear (e.g., utensil marks).

• Final sale or clearance items .

Damages & Issues (This is crucial for dinnerware)
Please inspect your order immediately upon reception. If you receive a defective item or if the item arrived broken due to shipping, you must contact us within [48 hours - 7 days] of delivery .

• To file a claim, please email BOTAO TRADING LIMITED with:

  1. Your Order Number.

  2. A photo of the damaged or defective item.

  3. A photo of the packaging (if the box was damaged).
     We will arrange for a replacement or a full refund, including original shipping costs, for valid damage claims.

Restocking Fee
For non-defective returns (change of mind), the customer is responsible for return shipping costs. A [15-20%] restocking fee may be deducted from your refund to cover handling and inspection costs .

How to Initiate a Return

1. Email us at BOTAO TRADING LIMITED with your order number and reason for return.

2. We will provide you with the return shipping address (usually our warehouse).

3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

4. Approved refunds will be processed to your original payment method within [5-10] business days.