Shipping Policy

We are excited to get your order safely packaged and on its way to you! Please review our shipping guidelines below.

Processing Time
All orders are processed within [1-2] business days (excluding weekends and holidays). You will receive a notification once your order has shipped. During peak seasons or sales events, processing may take up to [3-5] business days .

Shipping Carriers & Methods
We primarily ship via [e.g., USPS, UPS, FedEx] and choose the most reliable method based on your location. A tracking number will be provided via email as soon as your order ships.

Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout.

• Standard Shipping: [Time, e.g., 5-8 business days] – [Cost, e.g., Calculated at checkout / Flat rate $9.9]

• Expedited Shipping: [Time, e.g., 2-3 business days] – [Cost, e.g., Calculated at checkout]

Important Information for Fragile Items
Because our tableware is delicate, we take extra care in packaging. All orders are packed with [mention material, e.g., bubble wrap / double-walled boxes / eco-friendly foam] to minimize the risk of damage during transit .

International Shipping & Customs
We currently ship to Most areas .

• Delivery Times: International shipping typically takes [10-20] business days, but may be subject to customs delays beyond our control .

• Duties & Taxes: BOTAO TRADING LIMITED is not responsible for any customs fees, duties, or taxes applied to your order. These charges are the responsibility of the customer .

Incorrect Address
Please ensure your shipping address is correct. We are not responsible for packages delivered to incorrectly provided addresses. Address changes after shipment may incur a fee of [$49]